Hours of Availability
24/7! Yes, we are proud to be the only company in the industry that provides fast and friendly 24/7 support. Click “Contact Us” under the “Help” menu day or night, and our goal is to get back to you in 10 minutes or less.
How are we able to provide the outstanding service that makes our members rave? First, we do not out-source our support. We have staffed our Fountain Hills, Arizona office with the best customer service agents you will find anywhere. They work in the office during normal business hours. Outside of that, our support team rotates being "on call" over night, on weekends, and on holidays. Anytime you hit that Contact Us button, the on call staff member is alerted with your question. Please keep in mind that some requests will only be processed when we are in the office (i.e. imports, image resizing, etc.) so please plan accordingly.